Modernizing Legacy Systems for a Multi-Location Service Business

Modernizing Legacy Systems for Reduces a Multi-Location Service Business

When two multibillion-dollar companies merge, sustained success hinges on seamless salesforce integration. During a major healthcare industry merger, Bain navigated complex challenges to unite two distinct sales organizations into a single, high-performing team poised for growth.
1.6x
net synergies realized above the initial target in the first year
The story

The Situation

The business operated across multiple locations, each relying on aging software systems that were no longer well supported. Processes varied by location, data lived in silos, and even simple updates required workarounds that slowed teams down.

As the company expanded, these limitations became harder to manage. Leadership needed a way to modernize core systems without disrupting daily operations or forcing teams to relearn everything at once.

key steps

Our Approach

Syntride focused on stability first, then gradual modernization to reduce risk and ensure continuity across locations.

We evaluated existing systems, dependencies, and workflows to identify which components could be modernized immediately and which required a phased approach.

ather than replacing everything at once, we upgraded key components, improved integrations, and introduced shared standards across locations while keeping critical operations running.

After rollout, we provided continuous monitoring, updates, and refinements to ensure performance remained consistent as usage increased.

Our philosophy

The Results

Core services continued uninterrupted during system upgrades, allowing teams across all locations to maintain daily operations.

Legacy tools were replaced with modern, supported systems that improved reliability and reduced technical debt.

Data consistency improved across locations, enabling clearer reporting and better coordination between teams.

The modernized system created a stable foundation for future improvements without introducing operational risk.

Recommendations

Guide the Process and Solve Problems

Syntride recommended ongoing system reviews and scheduled updates to prevent future bottlenecks and ensure the technology continued supporting the business as it evolved.

“The transition felt manageable from start to finish. We were able to keep operating while the systems were improved in the background, which made a huge difference for our teams.”

Chris Bennett
Horizon Field Services – CTO
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